Refund Policy
At Brooke & Briar, we want you to love your purchase! If you are not completely satisfied with your order, we’re here to help.
Return Window:
We accept returns of unused and unwashed clothing within 7 days of delivery. Items must be in their original condition, with the original clear bag, and free from any signs of wear, including odors.
How to Return:
- Contact Us: To start a return, please reach out to our customer service team within 7 days of delivery.
- Pack Your Return: Ensure that the item(s) are unworn, unwashed, and with all original tags and packaging attached. Return item(s) must be postmarked within 10 days of delivery or they will not be accepted.
- Ship It Back: Once your return is approved, we’ll provide you with instructions on how to send your item back.
Return Shipping: You will be responsible for the shipping costs to return the item unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
Refunds: Once your return is received and inspected, we will process your refund for the cost of the item(s) to the original form of payment. Original shipping cost is non-refundable. Please allow 5-7 business days for the refund to reflect in your account.
Final Sale Items: All sale, personalized, custom, Black Friday, discounted, swimwear, and PREORDER items are final and cannot be returned or exchanged.
Holiday Items: Holiday items that you may wish to return or exchange must fall in the return window and policy listed above AND be returned more than 21 days before the holiday purchased for. Within 21 days of the holiday that the item was purchased for, the items are not eligible for return or exchange.
Quality issue or manufacturing defect: If you believe your item is damaged or defective, or you are missing an item from your order, you must contact us within 7 days of delivery with a detailed description and clear photos of the issue.
Cancelling orders: We are only able to cancel orders within 24 hours of placing your order. Some in stock orders could ship in less than 24 hours, if your order is already shipped, it cannot be cancelled.
To request a cancellation within the 24-hour window, please email us. If you decide not to keep your items after they ship, please refer to our return/exchange policy.
If you have any questions or need assistance with your order, please reach out to us. We're happy to help!
Thank you for choosing Home Team Kids for your children's clothing needs!
Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
To opt out of the "sale" or "sharing" of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.